Posts tagged ‘small business’

November 22nd, 2009

How sad for you

by Roger L. Main

So I took my car over to my mechanic the other day and I said to him, “My car’s broken. Fix it.” And then I left. Imagine my frustration when I went back two hours later and found that he hadn’t done anything – my car was the only one in the garage and the mechanic hadn’t done so much as pick up a screwdriver. I found him in the office, on the phone to a friend organizing a fishing trip.

What lousy service!

Okay, this didn’t really happen. I completely made it up to highlight a point. I wouldn’t be able to leave the mechanic without a barrage of questions – simply saying “it’s broken” wouldn’t give him any direction – he just wouldn’t know where to start looking. What’s broken? The brakes? The transmission? The engine? The automatic windows? That little thingy on the dashboard that tells you how much gas you’ve got? And for the mechanic to try to diagnose a problem not knowing where to begin would require checking everything, resulting in much wasted time (and expense).

But we’re about computers and websites, not cars, so it’s different, right? Nope, it’s exactly the same. And, with the advent of email, it’s entirely possible for someone to come out of the woodwork, dump an “it’s broken” message on the doorstep and then disappear, only to be disgruntled later when they find that the problem has not been resolved.

I’ve done technical support and it is, at times, crucial to hold the person’s hand and walk them step by step through the program to try to resolve the issue. In fact, it’s a necessary part of the whole support process. I’ve never come across the “too stupid to own a computer” scenario (http://www.snopes.com/humor/business/wordperfect.asp – for a little light humor at a pervasive tech support myth) but I have received my fair share of customers complaining “it’s broken” and then promptly leaving the shop.

My first response to an “it’s broken” message (apart from a cynical “how sad for you” muttering under my breath) is “what’s broken?” Remember that many of our clients have come to us with pre-existing sites and I don’t know the ins and outs of these sites like I do with the ones that I’ve developed (and even then it may have been months or even years since I looked at that particular part of the site – do you remember what you had for lunch on the 21st of May, 2002?). Sometimes the site has a third party component (like an Ecommerce add-in, for example) that I don’t know back to front, either. So sometimes I need a little hand holding. Here are a couple of tips for reporting problems to help us to help you (after all, that’s what we’re about: we make time for small business).

August 11th, 2009

10 Microsoft Applications going bye bye!

by MaryFrances

For those of us who use a lot of funny little microsoft applications (not to mention own a Zune) – you’ll be interested to read this little round up of applications that are being fazed out.
Including:
Microsoft Money – discontinued
Windows Vista – replaced as quickly as possible
The Zune – at risk
June 17th, 2009

STOP IT!

by MaryFrances

We were in an all day coaching session on Friday and they talked about this clip. It’s wonderful and great for all of us with little brain gremlins!

[youtube=http://www.youtube.com/watch?v=fpHeSKu0_LU]

As for the coaching, it’s fantastic – we are using “Action Coach” and Susan Roberts is our coach – we meet with “Profit Club” every two weeks to talk about goals, numbers, marketing strategies, time management…it’s good stuff!

March 17th, 2009

14 Big Businesses that were founded in a recession

by MaryFrances

It might seem counterintuitive to start a new business when the economy is in the dumps. But a recession can actually be the ideal time for launching a company. In fact, many well-known and successful organizations were born during an economic slump.

Why do these companies succeed? Usually it’s because the founders recognized a market need and filled it. Identifying that need — whether it’s related to entertainment, travel or even streamlining how businesses operate — is the key to any thriving enterprise, regardless of the economic climate in which it begins. The following major corporations made it big during recessions by doing just that.

Hyatt Corp. opened its first hotel’s doors at the Los Angeles International Airport during the Eisenhower recession (1957 to 1958). The chain rose to worldwide fame in the following decades and now operates more than 365 hotels in 25 countries with premium services such as wifi hotspots.

Burger King Corp., with its flame-broiled burgers, is another recession startup. The company began in 1954 when James McLamore and David Edgerton opened a Burger King restaurant in Miami, Fla. During another recession in 1957, the company introduced its successful signature burger — the Whopper. Today, the company operates more than 11,100 locations in 65 countries.

Read the rest of the article here….

March 4th, 2009

Extreme Encouragement – all you need to be successful

by MaryFrances

I’m a big fan of Christine Kane (singer, songwriter and coach) and I thought this article was particularly great when so many people are either out looking for work or starting a new business – why not take this opportunity to pursue a dream!

How to Be an Extreme Encourager
by Christine Kane

Many years ago, when I first shared my dream of being a songwriter with one of my best friends, she knitted her brows and said, “Huh?”

I can’t say I was deflated by all of the warnings that followed. After all, I had always been surrounded by this kind of “practical thinking.” In fact, I probably shared my dream with her just so she’d talk me out of it.

During this fumbling stumbling time in my life, I met a man who became an unlikely best friend and mentor. He was a brilliant jazz musician, and he could do pretty much anything on the computer.

One night, after he performed at a local jazz club, we were walking towards my car. I told him my dream of being a songwriter. Without even blinking, he said, “Honey (he always called me Honey), you’d be a fabulous songwriter. That’s perfect!” And he meant it.

At that moment, I felt like I was falling into a soft clean bed. I had never experienced such direct and truthful encouragement without a single “practical” warning attached to it. This friend set me free by offering one simple thing:

Encouragement.

Fast forward many years and successes and failures later. I’m surrounded by encouragers. I’m sure there are doubters around. But they don’t register anymore.

Also, I have become an extreme encourager myself.

I’ve observed extreme encouragers. I’ve also recognized some traits that they all have in common. Here they are:

· An extreme encourager lives by example

The best encouragers are the ones who live it. Whether they’re just getting started, or they’re veteran risk-taking creativity-living wild-women – the encouragers are the ones who want a bigger life for themselves and are willing to “go there.” This is why my jazz musician friend could simply offer encouragement when my other friend could not.

· An extreme encourager actively listens

Encouragers know that encouragement doesn’t mean you just tell people to “buck up” or “get over it.” They know how to listen. This means looking at the speaker, listening to her, setting agendas and judgments aside, and honoring the speaker as a wise soul.

· An extreme encourager avoids clichés

Avoiding clichés is actually a result of actively listening to someone. Being an extreme encourager doesn’t mean that you blindly tell people “You can do it!” or “Let go of fear!” It’s deeper than that. It’s seeing the truth of the other person, especially when they cannot.

· An extreme encourager acknowledges the hooglie-booglies, but doesn’t focus on them

We all have the hooglie-booglies. These are the voices that tell us we can’t, or we shouldn’t, or we’ll fail, or we’ll look stupid. An encourager doesn’t focus on those voices because she knows they they’re trying to hook her. An encourager simply acknowledges that the voices are there and that you can’t make them go away by arguing with them. An encourager knows that those voices aren’t the truth. They only SEEM like the truth.

· An extreme encourager remembers that no one knows what’s best for anyone else

An encourager knows that we are all wise and that sometimes we make choices that might not seem so wise. An extreme encourager calls out our deepest desires and then helps us see the thoughts and fears that hold us back.

· An extreme encourager accepts miracles, grace and mystery as the deeper truth.

Extreme encouragers are often mystics of sorts. They know that the so-called “woo-woo” stuff is more real than the so-called “logical” stuff. They celebrate the divine as a simple fact of everyday existence and don’t get caught up in the “prove it” mindset.

· An extreme encourager knows that you can develop the needed character traits as you go

In other words, she knows you’re ready now, even if you’re not perfect yet! I shudder when I read advice that discourages people from trying something because of character traits “required” in advance. “You shouldn’t blog if you’re not disciplined.” “If you don’t have focus, you can’t be a writer.” Most of the successful people I know developed these traits as they went. I certainly did. Encouragers understand the huge potential for growth in each human, especially when someone begins to follow her heart.

—————

I’m grateful to the encouragers! And I’m grateful to be able to pass it on to others – either my friends, or to women in my retreats or my coaching clients!

Who has given you the encouragement you needed in your life? And do you pass it on now?

Performer, songwriter, and creativity consultant Christine Kane publishes her ‘LiveCreative’ weekly ezine with more than 4,000 subscribers. If you want to be the artist of your life and create authentic and lasting success, you can sign up for a FRE*E subscription to LiveCreative at www.christinekane.com.

March 2nd, 2009

‘Accidental entrepreneurs’ on the rise

by MaryFrances
Randy Blue was laid off from HCA Inc. in April and, after months of looking for work, he started his own business.
Experts are seeing more and more people becoming “accidental entrepreneurs,” meaning experienced, highly skilled people who’ve been laid off and are launching their own businesses as a result.
They are sprouting up in Williamson County, where the number of new businesses has continued to surge despite a decline in the economy.
“I’m seeing a much larger portion of people who are kind of being unexpectedly thrust into this,” says Jeff Cornwall, the Jack C. Massey Chair in Entrepreneurship at Belmont University. “Interestingly, what we have found in recessions is that many of these folks that had never intended to be entrepreneurs get the bug and get that lifestyle, and never want to go back even when the economy picks up.”
January 21st, 2009

Time to hire help?

by MaryFrances

I had a client suggest that maybe it was time I hired someone this week (we’re just a little behind folks, I promise we’ll catch up!). But I had to laugh when this article appeared in my inbox. I think it probably rings true to a bunch of us!

7 Signs It’s Time to Hire Someone by Christine Kane

I remember the first time I hired someone to mow my lawn for the summer. I was a tried-and-true D.I.Y. gal. I prided myself on it.

The only problem was that I freakin’ couldn’t stand mowing the lawn. I’d dread it all week. And even though I was happy once it was done, I started dreading it again the very next day!

At that time, I was studying several financial and business books. I began seeing my songs as my assets. I realized that the simple act of writing a song like “No Such Thing as Girls Like That” could pay me – in the long run – WAY more than the money I saved by mowing my lawn.

In other words, I learned how to value my work in the world. I learned how to act on that value. It was scary for sure. (The voices in my head shrieked at me to just bite the bullet and do my own lawn!) But that one act taught me so much about success and the value of my time.

These days I’ve taken it to a much bigger level, and I have a small team working for me.

Now that I’m coaching people, I gently teach them these new ways of valuing their time as they expand into more success in their own lives.

Here are 7 signs that it might be time for you to hire some help…

  1. You don’t have enough time to do the thing you’re best at. What are you good at? What do you want to be good at? How much time do you actually spend doing that thing? If you’re running around getting menial tasks done – and you have no time to pursue your passion, or engage in your high-pay-off, high-delight activities, then ask yourself why. Even if you let go of one item (like shoveling the snow) you’re telling the Universe the value of your time. (And you know what? The Universe always says Yes.)
  2. You resent people who don’t struggle. This is a big one. If you hold resentment for people who live life with joy and ease, this could be telling you that you are waiting for rescue. That just leads to more struggle. Only YOU are in charge of whether or not you struggle. Rescue yourself and learn what true empowerment feels like.
  3. You’re worried about the economy Waiting for the economy to get better before you’ll hire someone? Why not become a part of the solution and use your money to improve the economy? While everyone else is pulling back and firing people – you can experience what it’s like to be the change you wish to see in the world!
  4. You think that no one can do it as good as you. If you just shouted “Amen Sister!” – then please step away from your computer. Go to the bathroom mirror. Look into that mirror and say the following aloud: “I have a bit of a control issue.”
    The belief that no one can do it better than you serves only to keep you in the role of the Martyr. Unless you are, say, a brain surgeon, then there are many people who can (and will) do it as good as you.
  5. You’re not playing to win. You’re playing not to lose. Ask any coach or athlete about this.
    When you play to not lose, all you’re doing is surviving, relying on yourself and hoping no one notices you. When you play to win – you take risks, you keep your mental attitude strong, you rely on the team, you look for the goal. Decide that you want to play to win.
  6. You’ve used this phrase at least once in the past week: “By the time I show someone how to do it, I could just do it myself.” This is a classic phrase of someone who refuses to succeed. It’s the mantra of the struggle-addict. Learning how to delegate is empowering. Not just for you, but for others as well. Besides, when you show them how to do it once, they can keep on doing it so you don’t have to! 7 – You dread certain things so much that they don’t get done.It’s okay to not enjoy aspects of your work or your life. (Most musicians don’t like doing their own newsletter, for instance.) This is the exact thing you can hire someone to do.

What items do you dread? No matter what they are, when you get them off your plate, you’ll experience more energy just knowing they’re getting done – and you don’t have to worry about them anymore!

Performer, songwriter, and creativity consultant Christine Kane publishes her ‘LiveCreative’ weekly ezine with more than 4,000 subscribers. If you want to be the artist of your life and create authentic and lasting success, you can sign up for a FRE*E subscription to LiveCreative at www.christinekane.com.